PRIVACY POLICY

Part of our service is to provide our customers, or potential customers with: quotations, contracts, invoices, terms and conditions and items that are susceptible to copyright breaches such as plans or other business sensitive material. We therefore need to consider how we store personal or company details.

Here we set out the basis on which any information we collect about you or from you, or that you provide to us, will be processed by us and other parties in providing you with the services accessed through the website, apps or over the phone.

By visiting this website, our partners’ websites, or providing your personal information to one of our employees (for example by telephone or email); you accept and expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy. 

This includes consenting to the processing of any personal information you provide. It also includes information you provide when you: browse our website, request a quote, register for brochures, enter into a contract for the supply of a home or kitchen, promotion and when you contact us for other reasons.

If you have concerns about any of the terms of this Privacy Policy, please call us so that we can provide further information. 

We may collect and process the following information about you:

You may provide us with information by completing forms on: our website, our partners’ websites or by talking with us over the phone or corresponding with us via email or otherwise. This includes information you provide when you: browse our website, request a quote, a brochure or enter into a contract for the supply of a lodge or kitchen.

During initial correspondence or first contact, we would ask you to provide: your name, address, phone number and email address. It is unlikely we would ask for any forms of identification.

In order to make payments for any of our services; you may be asked to provide:

We may ask you to send us additional information if you are not known to us and we need to verify who you are.

Additional information may include: a copy of your driving licence, passport, and/or a recent utility bill, or other information verifying your identity and address, or to answer additional questions to help verify your information. 

For larger transactions, we may also ask for evidence of source of funds for example: a bank statement or company accounts where credit facilities have been agreed.

When you communicate with us for customer service or other purposes, including by phone, email or using other methods; we retain that information and our responses to you.

We do not record any telephone conversations.

We would not require any sensitive information i.e regarding health.

Whilst you are on our website, whether connected by a fixed line or wirelessly; we receive the web address of the site that you came from or are going to.

While you are using our website we may collect information on the services you search for or view.

We may collect information about the device you are using, such as the type of device. We do not capture GPS information about you.

If you give us permission, our app may collect information stored on your device, including contact information from your: address book, photos, videos or other digital content. The app may periodically check and update this information in order to stay up to date.

If it is necessary for you to provide personal information about other individuals in the course of dealing with us (for example regarding end users); you should do so only where you are authorised by those individuals.

Although the information on connected parties or the end user is stored for a certain period of time in compliance with applicable law, we will not use it for marketing.

In some cases, we may carry out a credit check; particularly if credit facilities are required. Any electronic identity check with a credit agency may leave a record on your credit file. By agreeing to the terms of this Privacy Policy, you agree that we may carry out such searches in the knowledge that it may leave a record on your credit history. If you are a joint account holder, in certain circumstances credit agencies may link your record with a partner or other financial associate. 

You should make all third parties or end users aware of our privacy policy.

We may conduct a background check on our business customers 

If you allow us to, we will collect friend lists from Facebook and similar information from other third parties such as Facebook and LinkedIn – the app will periodically re-collect this information in order to stay up to date. We may also collect other information you have chosen to make publicly available on social media sites. Where we are one of your connections on a social media site, we may also collect information you have chosen to share with your connections on that site.

We may collect information about you from other sources, including other companies (subject to their privacy policies and applicable law).

We may receive information about you if you use any of the other websites we, or our group companies, operate or the other services we provide. 

We will use information we receive from business partners for marketing purposes only if you have provided your consent to do so, either to the third party which collected the information, or to us.

Data privacy regulations prohibit the processing of ‘special categories of personal data’ (also called ‘sensitive data’) unless you have given your consent.

Sensitive data includes: information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning health, sex life or sexual orientation. There are also restrictions on processing of criminal convictions and offences.

To avoid infringing these restrictions, it is Aspire Park & Leisure Homes Ltd Policy that we do not ask for, or collect, any of the above data from you or any other party. We therefore ask that you do not reveal any sensitive data about yourself or others in any communication with us.

If you do reveal sensitive data, for example by phone or in an email; you will be giving express consent for us to process that information by storing the email or other communication. We do not record telephone conversations.

Our primary purpose in collecting your information is to provide you with: a safe, smooth, efficient and customised experience. By submitting your information to Aspire Park & Leisure Homes Ltd you agree that we may use your information for the following purposes:

We will use your information to:

We communicate with our customers on a regular basis via email, phone and SMS to provide requested services and help you manage any transactions. These activities include:

We use your email and physical address to:

Customers cannot opt out of these communications but can make enquiries for updates or changes.

We are obligated to send these communications to current customers. If you do not wish to receive these communications, you must let us know that you wish to cease the communications. Conversely, if you do not wish to receive communications in a particular way; please contact us to advise us of your preferred communication method.

We also use your email address to send you other types of communications that you can control, including market updates and special promotions. These communications are to:

You can choose whether to receive: some, all or none of these communications and the methods by which you receive them when you leave your details on the website or communicate with us in any other way.

We will use your information to deliver and improve the sales and services that are provided by Aspire Park & Leisure Homes Ltd. This will be conducted by:

We will use this information to:

We will combine third party information with information you give to us and that we collect about you. We will use this information to:

You can contact us at any time to request what information we hold upon you or your company, or if you wish to update us. 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. It further allows us to improve our website and to provide interest-based advertising. You may adjust the settings on your browser to refuse cookies, but some of the services on our website(s) may not work if you do so. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. 

We need to disclose user data to third parties from time to time so that the services can be performed. Our contracts dictate that these business partners only use your information in connection with the services they perform for us.

By accepting this Privacy Policy, you expressly consent to the transfer of your data to those third parties for the purposes listed.

When you ask us to process a currency or payment transaction, we will provide your information to the business partners who are contracted to complete this transaction.

Anti-fraud, anti-money laundering, sanctions and risk management

To carry out the checks described in previous sections, we will provide your information to our third-party business partners who carry out these checks. 

We may disclose necessary information to: the police and other law enforcement agencies, security forces, competent governmental and other third parties.

As with any business, it is possible that in the future Aspire Park & Leisure Homes Ltd. could buy, merge with, or be acquired by, another company. We may disclose your information to the prospective seller or buyer of such business or assets, along with its professional advisers. 

We share your IP address with analytics and search engine providers that assist us in the improvement and optimisation of our site and also for third party advertising on third party websites. See also our Cookie Policy.

If you are referred to us by a third party – we may notify them when you make a sales enquiry or enter into a transaction. 

We have a select group of affiliates to whom we occasionally refer customers. If we think you may benefit from these services, we will ask you if you would like us to pass on your details. We will always name the affiliate and ask you for permission before we refer you, and we will pass on your details only where you give us permission to do so. If we refer you, we will typically pass on your name, email address and telephone number.

Our site may, from time to time, contain links to the websites of our business partners, advertisers and affiliates.

Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any information to third party websites. 

Aspire Park & Leisure Homes Ltd is committed to adequately protecting your information regardless of where the data resides and to providing appropriate protection for your information where such data is transferred to.

The information that we collect from you may be transferred to and stored in a country outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for our suppliers. These staff may be engaged in the fulfilment of your request, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

By submitting your information to Aspire Park & Leisure Homes Ltd, for storing or processing of data; we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

We will do our best to protect your information. However, we cannot guarantee the security of your information transmitted to our site or sent to us by email or other non-secure electronic methods; any such transmission is at your own risk. Once we have received your information, we will use protective procedures and security features to try to prevent unauthorised access.

We will only retain your personal information in accordance with the law and current regulations. We will never hold them longer than is necessary. Whereby information will be deleted from our systems accordingly.

To ask us to correct any information we hold about you if it is incorrect.

To ask us to erase your information if we no longer have any reason to hold it, also known as the ‘right to be forgotten’. 

Request to reduce the likelihood of us contacting you in the future; but we will use that information for no other purpose.

To ask us to return your information to you that you provided to us.

If you make a request for us to stop processing your information, we will investigate to see if there is a compelling reason for processing to continue and will discuss the conclusion of the investigation with you. 

You cannot object to processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party. If you previously gave consent and we processed your data based on that consent, you cannot object to that past processing. However, you can ask us to stop processing it in the future.

We will endeavour to respond to your request within thirty days. However, at time of high demand we may need ninety days to compile a full response.

The Data Controller is: Aspire Park & Leisure Homes Ltd, Company Reg number 09236706 

If you want to exercise your right to access your information or have any questions about this Privacy Policy, you can write to us at: 

If you believe that we have breached a privacy law with which we should comply, please send an email to Esme Watson, the Data Protection Officer using Info@aspireleisurehomes.co.uk. We aim to respond in a reasonable time, normally within thirty days. Our Compliance team and Data Protection Officer will look after your complaint.

You have the right to complain to the UK Information Commissioner's Office if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website.